What We Collect and Why
When you open an account we ask for your phone number, email and preferred payment method—Touch 'n Go eWallet, Boost or GrabPay. We log each deposit and withdrawal so we can verify requests and spot unusual activity. Session data shows us which device you're on and
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which games you open, helping us keep the platform stable and catch technical issues early. We don't sell your information to anyone. Your data stays with us and the payment processor that clears your transactions. If local law requires us to verify an account or share
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records with a regulatory authority in a supported region, we will—but only what the law specifically asks for. You can ask to see everything we hold on you, request corrections, or ask us to close your account and delete your records. Reach us through live chat
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or email and we'll walk you through the steps. Cookies track your login state and preferences so you don't have to pick your language or reconfirm your wallet choice every visit. Most are session cookies that expire when you close the browser; a few stay longer
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to remember your device. You can block cookies in your browser settings, but parts of the lobby may not work smoothly without them. We keep your records for as long as your account is open, plus the retention period required by local regulations where our service
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operates. Once that window closes and you've requested deletion, we remove your data from live systems. Backups may hold encrypted copies for a short time after, but those are deleted on the next rotation.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.